I'm glad people care enough to get angry and i certainly welcome people expressing their frustrations. Few sets back this was a hot topic for the Dev. team with the Admins and Dev team worked up a good workable punishment. A lot of the things aren't spelled out in the public forum because the more the enemy knows, the better they can go about their business.
I think i speak for everyone, as a staff member, when I say we are open to suggestions and are always looking for ways to improve.